Frequently Asked Questions

Please go through the following and if that doesn't resolve the problem fill out the form at the bottom. Answer all the questions it really does help us help you.

I am getting error code 13

This is an easy one just means the heater has not detected fuel. When you first install the heater or run low on fuel this code will show up.

Top up with fuel and restart heater it will self-prime and may require 10 restarts of the heater.

Error code 78

Easy one again as above or you have not run the heater for ages, and it's got air in the lines so just fuel up and restart may require 2 or 3 starts to clear the lines.

Error code 15

The battery you're running the heater from needs charging as the heater has detected a low voltage.

Blank controller screen

99.9% of the time you just need to unplug and plug the screen back in and this will sort the problem if not check the pins on the leads.

Error code 27

This is the fan not rotating and normal means you have over tightened the heater to the mounting plate and units twisted the heater also check for obstructions.

What do the direct heat settings mean?

POWER MODE:

Heater will operate constantly at set power level.

HEAT + VENTILATION:

Heater will operate till the temperature is reached, shut off the combustion process and start to ventilate till the temperature drops below the set temperature. When temperature drops, heating starts again.

THERMOSTAT MODE:

Heater will operate till the specified temperature is reached then shuts off the combustion process and ventilation. After the temperature drops by specified degrees heating will start again.

Technical help request

Give us as much information as possible and we will get back to you asap

PLEASE INCLUDE THE FOLLOWING INFORMATION.

Order number
Date of purchase
Where did you purchase it?
Who installed the heater?
What model heater/fridge etc do you have?
What is it fitted to?
A detailed description of your query
Attach supporting documents i.e. receipt and warranty card etc.
Take pictures of the installation where possible and attach at the bottom
If the heater will not start, what error code is it coming up with? include picture.

Autoterm diesel heaters - boats, campers, motorhomes, ambulances & lorries

Frequently Asked Questions

Technical help request

Give us as much information as possible and we will get back to you asap

team@autoterm.store

Autoterm diesel heaters - boats, campers, motorhomes, ambulances & lorries

Frequently Asked Questions

Technical help request

Give us as much information as possible and we will get back to you asap

team@autoterm.store

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